- New delhi - 110066
- info@simstarglobal.com
- MON - SAT : 9:00 am to 6:00 pm
Refund Policy
Air Ticketing Refund Policy:
Cancellation by Customer: Customers may be eligible for a refund according to the terms and conditions of the airline ticket purchased. Refunds are subject to any cancellation fees or penalties imposed by the airline.
Cancellation by Us: In the event of flight cancellations or changes initiated by us, customers will be entitled to a full refund or alternative arrangements as agreed upon.
Visa Processing Refund Policy:
Application Rejection: If a visa application is rejected by the relevant embassy or consulate, customers may be eligible for a refund of the visa processing fees paid, excluding any non-refundable charges incurred during the application process.
Cancellation by Customer: If a customer cancels their visa processing application before submission to the embassy or consulate, they may be eligible for a partial refund, subject to any administrative fees or expenses incurred.